Shipping Information
Last Updated: September 10, 2025
Shipping Coverage
Primary Shipping Country: United States
Expansion: Additional countries coming soon
Shipping From:
- Jamaica (Standard Products)
- Amazon FBA Centers (Select Items)
- Digital Delivery (Instant Products)
Order Processing & Delivery Times
Order Cut-off Times
- Standard Processing: Orders placed before 2:00 PM EST
- Express Processing: Orders placed before 12:00 PM EST
- Same-Day Digital: Orders placed before 11:59 PM EST
- Weekend Orders: Processed next business day (Monday)
Handling Time (Business Days)
- Music Instruments & Equipment: 2-3 business days
- Personal Care Items: 1-2 business days
- Tech & Trending Items: 2-4 business days
- Custom Design Services: 5-7 business days
- Amazon FBA Items: 1 business day
- Digital Products: 0 days (instant delivery)
Transit Time to United States
- Standard Shipping: 7-14 business days
- Express Shipping: 5-10 business days
- Amazon FBA Delivery: 2-5 business days
- Digital Downloads: Instant (0 days)
Total Delivery Time (Handling + Transit)
- Standard Products from Jamaica: 9-17 business days
- Amazon FBA Products: 3-6 business days
- Express from Jamaica: 7-13 business days
- Digital Products: Instant delivery
Shipping Costs & Order Value Conditions
United States Shipping Rates
Standard Shipping (7-14 business days)
- Orders under $50 USD: $12.00 USD
- Orders $50-$99.99 USD: $8.00 USD
- Orders $100+ USD: FREE SHIPPING
Express Shipping (5-10 business days)
- Orders under $75 USD: $25.00 USD
- Orders $75-$149.99 USD: $18.00 USD
- Orders $150+ USD: $10.00 USD
Amazon FBA Shipping (2-5 business days)
- Follows Amazon’s standard shipping rates
- Prime eligible items available
- Calculated at checkout based on item location
Digital Products
- FREE – Instant email delivery
- No shipping charges apply
- Available immediately after payment
Shipping Cost Type
- Fixed Rate: Based on order value tiers
- Calculated: Amazon FBA items calculated at checkout
- Free: Digital products and qualifying order amounts
Product Categories & Delivery Methods
Physical Products Shipped from Jamaica
- Music Instruments & Equipment
- Personal Care Items (Lotions, Hand Creams, Lip Balms)
- Custom Design Physical Products
- Specialty Tech Items
Delivery Method: International shipping via Jamaica Post, DHL Express, or FedEx International
Amazon FBA Products
- Select Tech & Trending Items
- Popular Music Accessories
- Fast-Moving Consumer Products
Delivery Method: Amazon’s fulfillment network within the US
Digital Products
- Tray Millen Music Downloads
- Digital Design Files
- Music Production Content
Delivery Method: Email delivery with download links
Shipping Carriers & Tracking
From Jamaica to United States
- Jamaica Post International: Economy option with tracking
- DHL Express: Premium service with full tracking
- FedEx International: Secure delivery with insurance
Amazon FBA
- UPS, FedEx, USPS: Depending on item size and location
- Amazon Logistics: For Prime-eligible items
Digital Delivery
- Email System: Automated delivery to customer email
- Account Dashboard: Download access in customer account
All shipments include tracking numbers provided via email confirmation
Order Value & Shipping Policies
Minimum Order Requirements
- No minimum order value
- Small order fee: Orders under $25 USD subject to $3.00 handling fee
Free Shipping Qualifications
- $100+ USD: Free standard shipping from Jamaica
- Amazon Prime: Free shipping on eligible FBA items
- Digital Products: Always free delivery
Insurance & Protection
- Orders over $100 USD: Automatic shipping insurance included
- High-value items: Signature confirmation required
- Fragile items: Special packaging included at no extra cost
International Shipping Considerations
Customs & Duties (US Customers)
- Customer Responsibility: All customs duties and taxes
- Commercial Invoice: Included with all international shipments
- Declared Value: Full purchase price as required by law
- Typical Processing: 1-3 days at US customs
Restricted Items to United States
- Prohibited: Certain electronics with lithium batteries
- Restricted: Liquid products over 3.4 oz (100ml) by air
- Regulated: Personal care items must meet FDA requirements
Delivery & Customer Service
Address Requirements for US Delivery
- Complete Street Address: Include apartment/suite numbers
- Valid Phone Number: For delivery coordination
- No PO Boxes: For express shipping services
- Business Addresses: Include company name
Delivery Confirmation
- Standard Delivery: Left at address or with recipient
- Signature Required: Orders over $150 USD
- Photo Confirmation: Available for contactless delivery
- Email/SMS Updates: Tracking notifications included
Customer Service Hours
- Monday – Friday: 9:00 AM – 6:00 PM EST
- Email Support: support@okeifheron.com
- Phone Support: +1 (876) 204-9747
- Response Time: Within 24 hours for all inquiries
Returns & Exchanges
Return Shipping Address
Okeif Heron
17 Krystal Close
Taylor Road, Spanish Town
St. Catherine, Jamaica
Return Shipping Costs
- Customer Pays: Return shipping for change of mind
- We Pay: Return shipping for defective or wrong items
- Amazon FBA: Returns processed through Amazon’s system
Special Notes for Google Merchant Center
Delivery Time Accuracy
- Times are estimates and may vary based on customs processing
- Peak seasons (holidays) may add 2-5 additional days
- Weather delays beyond our control may affect delivery
- Amazon FBA items typically deliver faster than stated timeframes
Shipping Cost Transparency
- All costs calculated before order completion
- No hidden fees beyond stated shipping charges
- Customs duties separate from shipping costs (customer responsibility)
- Digital products never incur shipping charges
Business Days Definition
- Monday through Friday (excluding Jamaican and US holidays)
- Processing: Business days only
- Transit: Includes weekends for carrier delivery
- Cut-off times: Based on Eastern Standard Time (EST)
Contact Information
For Shipping Questions:
- Email: support@okeifheron.com
- Phone: +1 (876) 204-9747
- Business Hours: Monday – Friday, 9 AM – 6 PM EST
Shipping Address for Returns: Okeif Heron
17 Krystal Close
Taylor Road, Spanish Town, St. Catherine
Jamaica
Delivery times are estimates and may vary due to factors beyond our control including customs processing, weather conditions, and carrier performance.
Note: We ship from Jamaica with some items fulfilled through Amazon